Support Services

Support Services

Maintenance & Support Services

Timeware provides the highest level of support and maintenance to help you protect your investment. Unlike other vendors who price their technical support based on service levels, our technical support is offered at the most economical price and yet it equates to the highest gold level offered by our competitors. Our technical support comes with the added benefit of a personal account manager and other unique enhancements.

Included with Timeware maintenance & support:

  • Access to upgrades, updates, corrections and documentations
  • Access to support engineers via the internet and phone
  • 12 hours a day, 5 days a week during business house 8am - 8pm
  • Available 24/7 via phone support for critical cases
  • How-to assistance
  • Electronic issue logging, tracking, and management
  • Remote access diagnosis for faster case analysis
  • Rapid technical response
  • Proactive communications
  • Email notifications